5605 Retail Special Internal External

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Job Overview
The Director of Retail Strategy at T-Mobile is instrumental in shaping the future of in-store experiences, ensuring the brand remains at the forefront of the retail industry. By leading a team of professionals in customer experience, insights, analytics, retail technology, and program development, this role significantly enhances T-Mobile's market position. The Director is responsible for integrating strategic vision with practical implementation, driving innovation and excellence across all retail operations. Collaborating with various stakeholders, they ensure that T-Mobile's retail environments are dynamic, and customer focused. Through their leadership, the Director of Retail Strategy plays a crucial role in maintaining T-Mobile's reputation as a progressive and customer-centric company.

Job Responsibilities:

• Customer Experience Strategy
  • Design inclusive customer journeys that deliver exceptional, brand-aligned experiences for diverse customer segments.
  • Develop engaging and interactive in-store programs reflective of T-Mobile’s values and commitment to accessibility for all.
  • Lead initiatives that elevate customer engagement and satisfaction by understanding diverse customer needs and preferences.
  • Partner with top technology providers to enhance retail capabilities, prioritizing solutions that support accessibility and inclusion.
• Strategy Development Execution
  • Define and implement a visionary "Retail North Star" strategy aligned with T-Mobile’s inclusive values and long-term goals.
  • Lead and manage a portfolio of strategic projects, ensuring outcomes are delivered on time, within budget, and aligned with T-Mobile’s brand promise.
• Market Competitive Analysis
  • Conduct inclusive, forward-looking research to stay attuned to diverse consumer trends, needs, and emerging retail capabilities.
  • Apply consistent strategy frameworks to gain insights and guide strategic decisions that resonate with a broad audience.
  • Track industry trends and innovations to ensure T-Mobile remains at the forefront of retail and inclusive customer engagement.
• Analytics Insights
  • Build and maintain a robust measurement capability, using data-driven insights to enhance retail experiences and connect with all communities.
  • Utilize analytics and key performance indicators (KPIs) to optimize merchandising strategies and continuously improve retail performance.
• Enterprise Executive Leadership
  • Cultivate a culture of innovation, inclusive evaluation, and continuous improvement within the organization.
  • Collaborate with executive leadership to align strategies across the Consumer organization, promoting diverse perspectives in decision-making.
  • Mentor and empower a high-performing, diverse team that brings varied experiences and insights to high-impact initiatives.

Education and Work Experience:

• Master's/Advanced Degree MBA or equivalent in Business Administration, Economics (Preferred)
• 4-7 years Collaborating with cross-functional teams in a retail setting, including internal partners like procurement, store design, and external agencies (Preferred)
• 4-7 years 5+ years managing analytics, strategy or project teams (Required)
• More than 10 years 10+ years leading and managing corporate strategy initiatives, including customer experience, insights, and analytics OR consulting with a consumer-led or multi-brand focus. (Required)

Knowledge, Skills and Abilities:

• Leadership Demonstrated leadership capabilities with a track record of managing and motivating high-performing teams. (Required)
• Business Acumen Strong business acumen, data-driven mindset, and the ability to use data to inform decision-making. (Required)
• Retail Extensive knowledge of retail industry trends, consumer behavior, and competitive landscape. (Required)
• Executive Communications Excellent communication, negotiation, and influencing skills to collaborate with internal and external stakeholders at all levels. (Required)
• Strategic Thinking Strategic thinking, with the ability to translate vision into actionable plans and drive successful execution. (Required)
• Problem Solving The ability to gather relevant information and resources to inform decision making while evaluating information, identify patterns, and draw logical conclusions. (Required)
• Strategy Framework: The ability to understand and apply structured approaches to develop and implement effective strategies, specifically the ability to assess complex situations, identify relevant data, and derive meaningful insights from analyses. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $165,800 - $224,300

Corporate Bonus Target: 25%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.