Application Non Washington State

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Field Training Manager develops, coaches, mentors, guides and certifies new hires and existing sales professionals toward sustained sales success. They build relationships with T-Mobile executive leaders and managers and have the ability to influence these positions when difficult decisions are needed. Field Training Managers are the standard of excellence in facilitation, local market support and performance gap analysis and impact measured business results. They serve as primary skill and knowledge builders during national rollout of key selling skills, systems, tools, resources and go to market initiatives. They work closely with sales leadership to determine if a new hire is capable of being successful at T-Mobile based on new hire certification efforts. Field Training Managers serve as the subject matter expert on design and creation of training deliverables. Successful execution results in improvements in our key business metrics: Growth, Revenue, Customer Experience, and Operational Excellence – with key emphasis on Accelerated Growth toward sales productivity of our new hires.

Job Responsibilities:

• Facilitates National Training Programs (Takeover Days, Go-To-Market, Un-Carrier moves) for frontline sellers
• Facilitates New Hire training programs for newly hired TFB sellers and leaders
• Supports Days 90-120 recent new hires who have completed New Hire program
• Identifies performance gaps of sales teams, uncover the root cause, and create and implement a training solution that shows measured business impact
• Conducts regular local market visits with to observe and coach to selling behaviors and tool usage
• Demonstrates interpersonal skills to help nurture customer relationships and work with field leaders to provide training recommendations and solutions to knowledge and skill gaps
• Conducts project and program management for local training initiatives
• Attends essential meetings designed to steer alignment to increase training performance
• Impacts sales performance with training recommendations that drive metrics of focus
• Observes, mentors and guides other Trainer, Sales roles during Train-the-Trainer activities and other facilitation efforts
• Provides reporting, insights, and recommendations on initiatives and programs
• Serves as lead SME for HQ project teams to collect and/or apply feedback on new/ongoing projects.
• Attends train-the-trainers as needed for Frontline Readiness new initiatives, trainings and rollouts
• Also responsible for other Duties/Projects as assigned by business management as needed.
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• Education:
• Bachelor's Degree 3-5 years of equivalent work experience may be considered in lieu of degree. (Preferred)
• High School Diploma/GED (Required)
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• Work Experience:
• 4-7 years Successful sales experience (Required)
• 2-4 years Professional training experience (Preferred)
• 2-4 years Wireless experience (Preferred)
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• Knowledge, Skills and Abilities:
• Stretch Assignments Ability to complete a Stretch Assignment that has lasting impact on Frontline Readiness and Delivery teams. This would translate to a project that changes our approach, strategy, and execution of our trainings and initiatives. Candidate would be responsible for uncovering and planning of stretch assignment, with guidance from management. (Preferred)
• Project Management Working knowledge of project/program management. (Required)
• Training Facilitation Ability to facilitate learning to a diverse audience with a variety of leadership and learning styles. Ability to coach to facilitation consistency with other training roles. (Required)
• Performance Metrics Ability to read, analyze and discuss possible action plans based on business performance metrics. (Required)
• Executive Communications Has multiple seats at leadership tables and can influence Sr. Leaders when making recommendations. (Required)
• Training Delivery Experienced in contributing Train-the-Trainer activities and digesting material quickly for facilitation nationally. (Required)
• Building High Performance Sales Teams Robust understanding and application of MEDDPICC, negotiations, business/financial acumen and 7 Leader Disciplines. (Preferred)
• Telecommunications Deep knowledge of the telecom sales industry including cold calling, prospecting and proposing to vertical industries. Keen understanding of all sales segments. Have demonstrated ability to master complex solution selling themselves, as well as educate other sellers on how to sell into the complex technology space. (Required)
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• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $67,400 - $121,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.