Demo Testing 2

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This position oversees the day-to-day field activities necessary to ensure smooth operation of the network. Supports other departments within market for new site turn-up, troubleshooting issues (customer and equipment), and achieving market/regional/T-Mobile performance metrics. Coordinates and supervises the daily activities of the field staff in order to maintain the performance of all Base Transceiver Station (BTS) nodes to ensure optimal service is provided to T-Mobile's subscribers at all times. Plays a catalyst role in building a strong, motivated, service-oriented team by utilizing routine coaching sessions, assisting with progressive career development, and establishing training requirements. Interacts with all local and regional departments as well as with sales teams to assist in developing new tools, processes, and planning/scheduling workload execution. Promotes a healthy work environment and is the voice of the front-line employee. Requires a solid leader with well developed listening skills and is ultimately accountable to our customers for the results his/her team delivers.

Job Responsibilities:

Supervises day-to-day activities of field technicians (prioritizes workloads, does resource planning, oversees daily/weekly activities, approves time, etc.) to achieve Network Trouble Management (NTM) standards compliance and network reliability metrics (Service Level Agreement (SLA), Mean Time to Repair (MTTR), alarm recovery, Minutes of Usage (MOU), Base Station Subsystem (BSS) availability, etc.). Monitors quantity and quality of work performed by field technicians. Serves as escalation point 24x7 for all BSS issues, unless on Paid Time Off (PTO) or Operations Manager has approved othercoverage arrangement.

Coaches and develops direct reports, fostering a team environment and a culture of excellence. Conducts ongoing coaching and career development with direct reports (bi-weekly/monthly 1-1 coaching, quarterly reviews, quarterly goal-setting, etc.). Promotes rewards and recognition programs.

Promotes fiscal responsibility. Actively manages operational expenses (overtime, tower crew work, parts and maintenance), tracks and maintains all technician-assigned company assets (phones, computers, test equipment, etc.), negotiates and recommends maintenance contracts, and maintains inventory of company assets through proper Asset Lifecycle Management (ALM) audit/reconciliation practices. In some locations, fulfills repair and return, warehouse support, and shipping/receiving duties.

Ensures compliance with and adherence to all T-Mobile policies and procedures. Acts as Field Safety Liaison to ensure compliance with all T-Mobile/OSHA requirements. Leads field related Disaster Recovery efforts and works with ICT regional team and other support teams to restore network services.

Manages outsourced activities and provides appropriate documentation and reporting of outsourcing activity to higher-level management. Audits and maintains integrity of operations-centric data in all engineering systems, including proper closure of tickets/tasks and work-log updates (InSite, Homer, Alarm Point, ALM, etc).

Education:

Associate's Degree Technical or business discipline (Preferred)

Work Experience:

4-7 years Technical experience in telecommunications field operations and maintenance or cellular systems experience. (Required)

2-4 years Experience with GSM systems. (Required)

Knowledge, Skills and Abilities:

Leadership (Required)

Process Improvement (Required)

Microsoft Office (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $86,700 - $156,400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.