Sales Training Manager_LA

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This role will deliver, reinforce and sustain learning solutions that build and enhance the skills, knowledge and abilities of the TPR teams. The Sales Training Manager will partner with Sr Training Managers and field leaders to develop and implement strategic sales delivery training plans to drive results. This role will also provide support and build effective working relationships across all leadership levels (Directors, Sr Managers and Managers) in all sales channels and assist the TPR training organizations. Successful execution of this role will result in improvements in our key business metrics: Growth, Revenue, Customer Experience, Operational Excellence.

Job Responsibilities:

• Build collaborative relationships between TPR Sales Ops, TPR Account Management, and TPR Training Organizations to execute T-Mobile Sales Training programs.
• Conducts regular visits to TPR training locations to assess Trainer alignment to training delivery behavior expectations, learning environment, use of training tools and resources, and demonstration of interaction model behaviors.
• Gathers training initiatives insights for new product, service, system, program launches to evaluate implementation effectiveness.
• Serves as Subject Matter Expert to represent TPR perspectives for emerging training initiatives and program launches.
• Attend national and regional sales leadership, channel, business steering meetings to drive TPR training performance.
• Impacts sales performance with training recommendations that drive metrics of focus.
• Reporting & Analytics
• Provides reporting, insights, and recommendations on initiatives and programs.
• Ensure TPR Training POCs and Trainers are aligned to organizational strategy designed to execute T-Mobile training programs.
• Identifies knowledge and/or skill gaps, provides resolution by offering recommended training solutions that are within scope of TPR rules of engagement
• Execute implementation plans linked to business goals and priorities.
• Implements new practices and procedures to drive training initiatives and training programs.
• Establish standard practices and processes that adapts to customer changing needs in relation to training delivery support.
• Facilitates National Training Programs to TPR Trainers and POCs and internal support teams. Supports on-boarding of new TPR Trainers and POCs and internal support teams Readiness and on-going development needs
• Responsible for other Duties/Projects as assigned by business management as needed.
• Serves as SME or sponsor for HQ project teams to collect and/or apply feedback on new / ongoing projects.

Education and Work Experience:

• Bachelor's Degree 3+ years of additional work experience may be considered in lieu of degree. (Preferred)
• - 3 years of retail management experience
• - 1 year supporting TPR or Sales Training
• - 2+ years of professional training experience
• - 1+ years of virtual training experience on platforms including but not limited to Adobe Connect, Webex and Skype

Knowledge, Skills and Abilities:

• Presentations Able to facilitate effective and engaging presentations using a variety of delivery modalities. (Required)
• Conflict Management Able to manage group or individual conflict. (Required)
• Training Facilitation Ability to facilitate learning to a diverse audience with a variety of leadership and learning styles. (Required)
• Performance Metrics Able to read, analyze and discuss possible action plans based on business performance metrics. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Candidate’s pay will be based on various factors, such as work location, qualifications, and experience. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.