Sr Engineer, Technical Support

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Ready to elevate your career and be a part of the Uncarrier journey at T-Mobile?

We're searching for our next Sr Technical Support Engineer to join the National Operations Support Team. This role will use your Wireless Network Operations experience and expertise in continuous improvement methodologies to drive operational excellence. The ideal candidate should possess excellent problem-solving skills, effective communication skills, and the ability to collaborate with partners to identify and address technical issues. A strategic approach and ability to influence organizational change are also crucial, ensuring diverse representation and perspectives in decision-making processes.

Our team prides itself on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! If you are passionate about driving excellence and want to make an impact, apply today!

Responsibilities:

• Provide critical support to our Region, Area & Market teams as well as other National teams.
• Collaborate with multi-functional teams to ensure our network operations run smoothly and efficiently.
• Develop and implement strategic plans to address key challenges and opportunities.
• Drive operational excellence through continuous improvement methodologies.
• Influence organizational change and ensure diverse representation and perspectives in decision-making processes.
• Build and maintain positive relationships with peer engineers internally and externally in customer and vendor organizations.
• Lead customer expectations and navigate the complexities of a multi-functional organization.
• Cultivate a culture of continuous learning and professional growth within the team.

Knowledge, Skills, and Abilities:

• 5+ yrs engineering/operations experience within the telecommunications industry.
• Strong background in wireless network operations and experience in continuous improvement methodologies such as Lean and Design Thinking.
• Proficient in Microsoft's suite of services and knowledge of Service Now.
• Excellent problem-solving skills and the ability to provide technical leadership and mentorship to other team members.
• Effective communication skills and the ability to collaborate with customers to identify and address technical issues.
• Strategic mentality with the ability to influence organizational change and ensure diverse representation and perspectives in decision-making processes.
• Dedication to improvement and a track record of driving excellence.

Education

Minimum Required

• Bachelor’s Degree Engineering, Computer Science or related
• In lieu of degree, 5+ years equivalent experience may be considered

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $87,700 - $158,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.