VP, Commerce Services_SF

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Job Overview
This role leads the development of T-Mobile's digital commerce technologies, enabling the company's strategic shift from retail and care-led to digital-first customer experiences. It exists to design and deliver scalable, secure, and cost-effective technology solutions that power the end-to-end "buy" journey—such as phone upgrades, new activations, and add-on services. By replacing complex, in-person transactions with intuitive digital self-service, the role directly supports revenue growth and significant cost reduction. It is central to executing T-Mobile's enterprise strategy, influencing core business operations and customer engagement at scale

Job Responsibilities:

• Formulates the technology vision of commerce services for T-Mobile customers, both internally and externally. Supports the development of the demand curve for evolving technology related to our various delivery channels such as mobile, web, retail, care, and t-mobile for business. Collaborates with functional areas such as Engineering, Systems & Strategy as well as other Functional Leaders to customize IT product and service offerings based on anticipated demand.
• Establishes IT roadmap in support of T-Mobile's business objectives. Leads the identification and development of new business opportunities both within COS's current customer base. Strengthens T-Mobile's value proposition by working towards the vision of delivering a World-Class IT Development organization.
• Leads the design, architecture, and engineering of all the T-Mobile commerce middleware ecosystem. This role must led the entire org in excellence in operational resiliency and security excellence as every transaction in the company flows through these platforms and APIs.
• Directs, the process of generating new product ideas and directions. Works effectively with peers and executive staff as appropriate to produce cohesive plan of action. Guides IT product development processes through testing, implementation and evaluation. Manages the internal and external feedback process on new and existing IT products and services. Defines & executes processes and plans to ensure timely alpha, beta and launch stages of IT product development. Promotes on-going communication between key staff who are involved as task force members for a given development effort.
• Recruits, trains, and develops exceptional engineering talent and leadership to support the teams mission.
• Manages the department’s budget, vendor relationships, contract negotiations, and similar to ensure prudent financial management of the department and attainment of the related financial targets.

Education and Work Experience:

• Bachelor's Degree Computer Science, Software Engineering, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Technology Management, or Related Field (Preferred)
• More than 10 years - Experience as an executive level manager within a high-tech organization of 30,0000+ employees.
• More than 10 years - Leading middleware and commerce systems development.
  
  Leading middleware and commerce systems development.
   
• More than 10 years - Designing and optimizing the 5 core teleco flows.
• More than 10 years - Demonstrated scaled leadership and systems theory application to optimize ways of work.
   
• More than 10 years - Proven track record of innovation that increases EBIDTA, reduces churn, and drives digital adoption
• More than 10 years - Proven track record of shifting key capabilities left to accelerate business benefits while successfully managing tech debt and finishing the full capability build and tech debt decommissioning.
• More than 10 years - Demonstrated ability as a change agent with the ability to problem-solve rapidly under pressure.
   
• - More than 3 years - Technology SI or development consulting background.
• More than 10 years - Successfully manages multiple customer relationships at all levels. Partners effectively in a matrix-managed IT organization to drive business value and operational excellence.
• More than 10 years - Demonstrated leadership in driving development teams to operational and security excellence.

Knowledge, Skills and Abilities:

• Strategy Development Ability to formulate and execute strategic plans that align with business objectives. Analyzes market trends, identifies opportunities for growth, and develops long-term plans to achieve organizational goals. Has a deep understanding of the industry and company, strong analytical skills, and the ability to adapt to changing market conditions. (Required)
• Management Manages resources, projects, and processes effectively to achieve desired outcomes. Manage day-to-day operations, ensuring projects are completed on time and within budget, and optimizing resource allocation. Sets performance standards, monitors progress, and implements corrective actions when necessary. (Required)
• Operational Efficiency Streamline processes, enhance collaboration, and drive operational efficiency through the application of systems theory. Identifies inefficiencies, implements process improvements, and ensures that teams work together effectively to achieve organizational goals. (Required)
• Innovation and Data Driven Approach Fosters a culture of innovation within the organization by leveraging data analytics to inform decision-making and measure the impact of new initiatives. (Required)
• Customer Focus Ability to understand and meet customer-specific requirements, ensuring a high level of customer satisfaction. This involves actively listening to customer needs, developing solutions that address those needs, and maintaining strong relationships with customers at all levels. (Required)
• Adaptability Ability to adapt to frequent interruptions, changes in priorities, and emerging needs. This includes being flexible and responsive to changing circumstances, managing multiple tasks simultaneously, and maintaining productivity in a dynamic environment. (Required)
• Leadership Lead large, cross-functional teams and manage complex projects at scale. Sets a clear vision, inspires and motivates team, fosters a collaborative and inclusive work environment. Makes strategic decisions, provides guidance and support, and ensuring that the team is aligned with organizational goals. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $182,800 - $247,400

Corporate Bonus Target: 50%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.